Shipping & Returns Policy

Effective Date: July 2, 2026
Last Updated: July 2, 2026

This Shipping & Returns Policy applies to all orders placed through the AURAˣˣ and ALPHAˣʸ websites, both of which are operated by JLKC Enterprises LLC. All products offered by AURAˣˣ and ALPHAˣʸ are sold exclusively as Research Use Only (RUO) materials for legitimate laboratory and in vitro research. This designation governs our fulfillment, shipping, and return practices as described below.

By placing an order, you confirm that you are 21 years of age or older, that you are purchasing products solely for legitimate RUO purposes, and that you agree to the terms of this policy.

1. Order Processing

Most in-stock orders are processed within one (1) business day of placement, excluding weekends, federal holidays, and any period required for order verification. Orders placed after business hours or on non-business days will begin processing on the next available business day.

AURAˣˣ and ALPHAˣʸ reserve the right to verify the research use intent of any order prior to fulfillment. Orders that cannot be verified as consistent with our Research Use Only policy may be delayed, cancelled, or refunded at our sole discretion. You will be notified by email if your order is subject to verification review.

Order confirmation and shipment notification emails are sent to the email address provided at checkout. Please ensure your contact information is accurate at the time of purchase.

2. Domestic Shipping

AURAˣˣ and ALPHAˣʸ ship all orders from within the United States. We currently ship to addresses within the contiguous United States, Alaska, and Hawaii, subject to applicable legal restrictions (see Section 5).

Standard Shipping

Free standard shipping is available on all qualifying U.S. orders over $100. Orders below this threshold are subject to standard shipping fees calculated at checkout based on order weight, dimensions, and destination.

Expedited Shipping

Expedited shipping options are available at checkout for an additional fee. Selecting an expedited shipping method does not affect order processing time — processing occurs before shipment regardless of the shipping method selected.

Estimated Delivery Times

Estimated delivery timeframes are provided at checkout and are calculated from the date of shipment, not the date of order placement. Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other factors outside our control.

3. Cold-Chain & Temperature-Controlled Shipping

Many research peptides and compounds require temperature-controlled handling to maintain analytical integrity during transit. Where appropriate based on the product and prevailing shipping conditions, AURAˣˣ and ALPHAˣʸ fulfill orders using insulated packaging and cold-chain shipping practices designed to help preserve product integrity from our facility to your laboratory.

Temperature-controlled packaging is selected based on the product’s stability profile, the expected transit duration, and seasonal conditions. The use of cold-chain packaging is at our discretion and is not guaranteed for all orders or all products.

Upon receipt, researchers are responsible for promptly transferring products to the storage conditions specified on the product label and Certificate of Analysis. AURAˣˣ and ALPHAˣʸ are not responsible for product degradation resulting from improper storage after delivery.

4. Shipment Tracking

A shipment tracking number will be provided by email once your order has been picked up by the carrier. You may use this tracking number to monitor the status of your delivery through the carrier’s website or tracking portal.

If you do not receive a shipping confirmation within two (2) business days of your order confirmation, please contact our customer support team at info@aura-xx.com.

5. Shipping Restrictions

AURAˣˣ and ALPHAˣʸ ship Research Use Only materials only to locations where the purchase, possession, and receipt of such products are permitted under applicable federal, state, and local laws and regulations. It is the purchaser’s sole responsibility to determine whether the receipt and possession of our products is lawful in their jurisdiction prior to placing an order.

We do not ship to P.O. boxes. A valid physical delivery address is required for all orders.

We reserve the right to decline or cancel any order destined for a location where fulfillment would conflict with applicable law or our compliance policies. In such cases, a full refund will be issued to the original payment method.

We do not currently offer international shipping. This policy will be updated if international fulfillment becomes available.

6. Damaged, Defective, or Incorrect Orders

AURAˣˣ and ALPHAˣʸ take care to ensure that every order is accurately fulfilled, professionally packaged, and appropriately prepared for transit. If you receive an order that is damaged, defective, or does not match what you ordered, please contact us within 48 hours of delivery at info@aura-xx.com.

When reporting a damaged, defective, or incorrect order, please include:

• Your order number
• A description of the issue
• Photographs of the damaged or incorrect item(s) and packaging, where applicable

Upon verification, we will work with you to arrange a replacement shipment or issue a refund, at our discretion. Claims submitted after 48 hours of confirmed delivery may not be eligible for resolution under this policy.

7. Return Policy

Due to the Research Use Only nature of our products, their temperature sensitivity, and the requirements of responsible distribution practices, all sales are considered final once an order has been shipped. AURAˣˣ and ALPHAˣʸ do not accept returns of opened or previously shipped products under any circumstances.

This policy exists for the following reasons:

• Research Use Only materials cannot be restocked or resold once they have left our facility, as we cannot verify that storage conditions, handling standards, or product integrity have been maintained after delivery.
• Temperature-sensitive products may have been exposed to conditions outside the recommended storage range during return transit, compromising their analytical integrity.
• Responsible distribution of RUO materials requires strict chain-of-custody practices that are incompatible with returned product acceptance.

Exceptions

The following situations may be considered for replacement or refund on a case-by-case basis, subject to verification:

• Products that arrive visibly damaged due to carrier mishandling
• Products that are materially incorrect (wrong product or lot shipped)
• Products with a documented manufacturing defect identified upon initial receipt

To initiate a claim under one of these exceptions, please refer to Section 6 above. All claims are subject to review and approval by our customer support team. We reserve the right to request supporting documentation, including photographs and batch information, before processing any replacement or refund.

8. Order Cancellations

Orders may be cancelled without penalty before they enter the fulfillment process. To request a cancellation, contact us immediately at info@aura-xx.com with your order number. We will make every effort to accommodate cancellation requests received before shipment.

Once an order has been picked up by a carrier and a tracking number has been assigned, the order can no longer be cancelled. In this case, the order is subject to the return policy described in Section 7.

Approved cancellations will be refunded to the original payment method within five (5) to ten (10) business days, depending on your financial institution’s processing times.

9. Refunds

Refunds approved under the terms of this policy will be issued to the original payment method used at checkout. We do not issue refunds in the form of store credit, gift cards, or alternative payment methods unless agreed upon in writing.

Approved refunds are typically processed within five (5) business days of approval. The time required for the refund to appear in your account will depend on your financial institution and may take an additional three (3) to ten (10) business days.

Shipping charges are non-refundable except in cases where we have made a fulfillment error or where a product arrives damaged due to carrier mishandling.

10. Research Savings Program — Discounts & Promotions

Quantity discounts through our Research Savings Program are applied automatically at checkout when qualifying purchase thresholds are met and do not affect the terms of this Shipping & Returns Policy. All promotions, discounts, and free shipping offers are subject to our Terms & Conditions and may be modified or discontinued without notice.

11. Contact Us

For questions about your order, shipping status, or this policy, please contact our U.S.-based customer support team:

AURAˣˣ and ALPHAˣʸ
JLKC Enterprises LLC
30 N Gould Street, PMB R
Sheridan, WY 82801
info@aura-xx.com

We are committed to responding to all inquiries promptly and professionally. Our customer support team is available to assist with order status, shipment tracking, batch documentation requests, and any concerns related to your purchase.

All products sold by AURAˣˣ and ALPHAˣʸ are supplied exclusively as Research Use Only (RUO) materials for legitimate laboratory and in vitro research. They are not intended for human or veterinary use. This policy is subject to change without notice. The current version will always be available on our websites.